At FAME Auto Trading, we strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• Damaged or Defective Products:If your item arrives damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the item with proof of damage or defect (e.g., photos or videos).
• Incorrect Items: If you receive an item different from what you ordered, you are eligible for a full refund or exchange.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Custom or Personalized Items: Products that have been customized or personalized according to your specifications cannot be refunded.
• Sale Items: Products purchased on sale or during a promotion are not eligible for refunds unless they are defective or incorrect.
• Used or Damaged by Customer: Items that have been used or damaged after delivery by the customer are not eligible for refunds.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us within 7 days of receiving your item to initiate a refund request. Include your order number, a description of the issue, and any relevant evidence (e.g., photos).
2. Return Authorization: If the refund is approved, we will provide you with return instructions. Please do not return any items without contacting us first.
3. Return the Item: Once authorized, return the item in its original packaging, along with any accessories, manuals, or other materials that came with the product.
4. Refund Confirmation:After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original method of payment within 7-14 business days.

4. Shipping Costs for Returns

• Refund for Damaged/Incorrect Items: If the return is due to a damaged, defective, or incorrect item, Mee Auto will cover the return shipping costs.
• Customer-Initiated Returns: If you are returning the item for any other reason, you will be responsible for paying the return shipping costs. Shipping fees are non-refundable.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

1. Check with Your Bank or Credit Card Provider:Refunds may take time to process, so contact your financial institution to inquire.
2. Contact Us:If you still have not received your refund, please contact us and we will assist you. .

6. Exchanges

If you wish to exchange an item, please follow the same process as outlined for refunds. Exchanges are subject to product availability.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us. We are here to help ensure your satisfaction with every purchase.

By shopping at FAME Auto Trading, you agree to this Refund Policy.